Refund Policy
FoodieDelights_PK

📍 Shop №02, House №55/2, New karachi sector 5/G, Karachi Central North Karach
📞 03172180290
✉️ foodiedelightspk@gmail.com

Nature of Perishable Food Products
FoodieDelights_PK prepares fresh, perishable food items for immediate delivery and consumption. Due to food safety, hygiene regulations, and health standards, standard returns of food products are strictly prohibited.

Eligibility for Replacement or Refund
A refund or food replacement will only be considered under the following specific circumstances: incorrect order delivery, missing items from your package, spoiled or damaged food upon arrival, or order cancellation before preparation begins.

Inspection and Immediate Reporting
Customers must inspect their food package immediately upon delivery. Any issues regarding missing, damaged, or incorrect food items must be reported within 1 hour of receiving the delivery by calling 03172180290 or messaging on WhatsApp with photo proof.

Incorrect or Missing Items
If you receive an incorrect dish or if items are missing from your order, FoodieDelights_PK will either immediately dispatch the correct/missing item free of delivery charge or issue a partial refund for the missing component.

Quality Discrepancy Claims
If you believe the food quality does not meet our standards (e.g., undercooked, cold, or spoiled), you must provide photos/videos and retain at least 80% of the food item for verification or pickup by our delivery staff.

Cancellation Before Preparation
Orders canceled within 5 minutes of placement (before food preparation has commenced in our kitchen) are eligible for a full refund or cancellation without penalty.

Cancellation After Preparation
Once food preparation has commenced or been completed in our kitchen, orders cannot be canceled, and no cash or transfer refunds will be issued.

Non-Refundable Delivery Fees
Delivery charges incurred for order fulfillment are non-refundable unless the entire order was undelivered or canceled due to a mistake made solely by FoodieDelights_PK.

Mode of Refund Settlement
Approved refunds will be processed within 24 to 48 hours via EasyPaisa, JazzCash, direct bank transfer, or provided as store credit / discount vouchers for your next food order.

Right of Refusal
FoodieDelights_PK reserves the right to decline refund or replacement requests in cases of fraudulent claims, repeated false complaints, or failure to report issues within the mandatory 1-hour reporting window.